How to cancel
Cancel in one tap from your account settings.
Formal cancellation path pending review and live billing confirmation.
Refund and Cancellation Policy
Clear exit rules so upgrading feels safe. Draft until billing and counsel are ready.
Working draft — pending professional legal review
This page shows Chikmah's working legal text, prepared for counsel sign-off before public launch. Final wording needs review by a lawyer familiar with South African and UK law (including POPIA and UK consumer / data protection rules). Do not treat this text as final or binding until that review is complete.
What happens to your documents and plan
Your documents stay available to export. Paid features pause. Your plan history remains yours to download.
Post cancellation data handling pending review.
Refund terms
Refund rules, including any free trial or grace period, will be stated plainly once billing is live and counsel confirms them.
Refund schedule pending review.
If a payment fails
We will tell you and give a short window to update payment before paid features pause.
Failed payment process pending review.
Downgrading
You can move between paid tiers. Changes apply on the next billing cycle unless stated otherwise at checkout.
Downgrade rules pending review.
Billing contact
Billing questions go to hello@chikmah.com with Billing in the subject.
Billing support channel pending review.